Empower store managers with actionable insights to optimize store operations and sales.
A virtual command center, Concierge Manager provides a holistic view of key store metrics and real-time associate activity.
– IHL Store Experience Survey
Gauge performance through detailed reporting at the store level up to headquarters.
Set up goals for stores and associates and track progress through customized dashboard widgets.
View availability and activities. Schedule tasks, appointments, and other important associate responsibilities.
Drive a successful store campaign. Set goals, assign activities, and send targeted follow-ups to increase traffic and improve sales.
A direct line to all store associates. Keep stores aligned on goals, events, promotions and priorities.
Intra-Store & Store-to-Store Messaging
Associate communication between stores for better customer services and collaboration.
Post messages to keep everyone informed and inspired about company news, new products or events.
Notify managers and associates of important activities, tasks, or events to take action on.
Uncover key insights to help associates hit goals and optimize customer engagement.
Groom your associates into trusted advisors. Identify top performers and those associates who need more coaching. Drill down into associate activities and engagement.
Understand your customers and how your associates are engaging with them in and out of the store and across channels.
Motivation and Engagement
Capture and utilize leaderboard performance metrics to motivate associates and optimize productivity.