Empower store managers with actionable insights to optimize store operations and sales.A virtual command center, Concierge Manager provides a holistic view of key store metrics and real-time associate activity.
"59% of retailers expect to empower associates with mobile in 2018."
- IHL Store Experience Survey
Store Insights
Gauge performance through detailed reporting at the store level up to headquarters.

Goals

Set up goals for stores and associates and track progress through customized dashboard widgets.

Store Calendar

View availability and activities. Schedule tasks, appointments, and other important associate responsibilities.

Events

Drive a successful store campaign. Set goals, assign activities, and send targeted follow-ups to increase traffic and improve sales.
Internal Communications
A direct line to all store associates. Keep stores aligned on goals, events, promotions, and priorities.

Intra-Store & Store-to-Store Messaging

Associate communication between stores for better customer service and collaboration.

Corporate Communications

Post messages to keep everyone informed and inspired about company news, new products, or events.

Notifications

Notify managers and associates of important activities, tasks, or events to take action on.
Associate Productivity
Uncover key insights to help associates hit goals and optimize customer engagement.

Associate Profile

Groom your associates into trusted advisors. Identify top performers and those associates who need more coaching. Drill down into associate activities and engagement.

Customer Insights

Understand your customers and how your associates are engaging with them in and out of the store and across channels.

Motivation and Engagement

Capture and utilize leaderboard performance metrics to motivate associates and optimize productivity.
OUR CLIENTS, THEIR STORIESAs leaders in their respective industries, learn the stories behind their success.
"Concierge is very effective in managing customer data and clienteling activity for our associates."
- Greg Brown, Helzberg Diamonds
"We are loving the new upgrades to Concierge. The email upgrades alone ROCK! Thank you for hearing us!"
- Teri Deeds, Sales Manager Talbots