Concierge Cloud is the most advanced mobile platform on the market. The platform features 70+ pre-built connectors to leading retail systems (POS, CRM, DOM, and ECOM) plus key payment processors and devices. Concierge Cloud integrates, orchestrates, and optimizes data for Concierge Associate by applying a modern, micro-services layer to existing retail systems.
Rapid Integration
Connect disparate data sources into one unified mobile application for store associates.
Pre-Built ConnectorsConcierge features 70+ pre-built connectors to quickly integrate any retail system and surface real-time data to power new customer journeys. New data connectors are built quickly using the platform.
POS AdapterA unique POS Adapter wraps up existing POS functionality along with all customizations to expose them as REST based services. Works with any POS system. No APIS are required.
Optimized for SpeedThe Concierge micro-services layer modernizes older POS systems with multithreading & concurrency, serving as the virtual POS to support many mPOS devices concurrently.
Flexible Orchestrations
Construct AI workflows to automatically prescribe activities for associates.
Customer ManagementA single view of the customer from CRM, POS, Customer Service, and loyalty systems.
Product CatalogWeave together product data from multiple systems (ECOM, DOM, POS) into a single view for the associate.
Activity ManagmentPrescribe activities for associates by orchestrating data from CRM, WFM, and other systems. Automate task assignment and activities based on triggers and workflow set up in Concierge.
CheckoutCombine data from online and in-store systems into a universal cart.
Fully ExtensibleUse Concierge Cloud to command and control the Concierge Associate experience with customizable business logic, fields, workflows and integrations that drive your business.
Secure Private Cloud
Fully secure and compliant
PCI, SOC CompliantAlthough Concierge is out-of-scope for PCI, Concierge and our company is fully compliant with PCI and SOC standards. Furthermore, information is handled to conform to the latest GDPR guidelines.
Enterprise Identify Providers (IdP)Concierge integrates with existing IdP providers such as ADFS and Auth.0 for Single Sign On (SSO).
Access ControlEnable roles and permissions based on the IdP to secure data based on each user's function within the organization.
Data EncryptionAll interactions to the Concierge cloud are protected over TLS 1.2/SSL and encrypted in transfer.
Proven Scalability and ReliabilityElasticity of our architecture provides automated horizontal scale and performance based on seasonal demands and load.
Optimized Performance and ResponsivenessConcierge employs parallel processing and workflows to quickly build multi-sourced data assets.
Environment Management
Define and manage environments to support multiple brands, outlets, and pop-up stores.
Isolated Sandbox EnvironmentsSeparate environments for development, staging, and production provide frictionless rollouts. It also gives customers the ability to A/B test or pilot new features in limited stores.
Real-Time ProvisioningNo updates required. Deliver the latest application to the field quickly and seamlessly without operational impact leveraging your existing MDM and the Concierge management portal.
MonitoringAll end points are fully instrumented in Concierge Cloud to monitor API performance and identify opportunities to further optimize integrated systems.
Load TestingLoad testing services fine-tune the solution for peak performance.
SaaS Based SolutionReceive continuous platform updates without disruption to your users. Updates are automatic.
Configurability
Fully configurable to reflect your brand and unique needs
Device AgnosticConcierge runs natively on any device running iOS, Android, or Windows.
Branding/ThemingTailor the look and feel of the application to adhere to your unique brand standards including colors, images, and language.
ConfigurableFunctionality is configured for specific business rules and processes. Additional languages and payment types are easily enabled.
Flexible & ExtensibleConcierge was architected and built with the latest mobile-first technologies and to the best standards so our customers are ready for whatever comes next.
KEY PARTNERSCreate superior customer experiences integrating with our best-in-class technology partners
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