The Concierge mobile application empowers store associates with a 360-degree view of the customer and product information from every channel in one unified app. Armed with omni-channel insights, associates can deliver a personalized experience in the store and engage with customers via text or email to build an ongoing relationship that yields higher sales.
"Mobile devices for store associates will become the new must-have business accessory."
- Retail TouchPoints 2018 Outlook Guide
Mobile POS (mPOS)
A quick, secure, and seamless checkout experience for the customer.
Transact anywhere in the storeSkip the lines and provide the benefit of fast and convenient checkout with MPOS. Leverage existing POS infrastructure and mirror your current checkout process and payment types including Apple Pay and Android Pay.
Stop sales from walking out the doorCheck out customers quickly. Line-busting with MPOS prevents customers from walking out the door frustrated.
Add MPOS devices NOT registers for peak trafficSimply add MPOS devices instead of registers to stores to handle peak traffic. MPOS devices take up less floor space and cost less than registers to setup and operate.
Split Ticket Transactions. One Swipe.Check out with both online and in-store items in the cart, even with two different processors. Concierge features unique technology to support split ticket transactions.
Clienteling
Build an Ongoing Relationship with Customers.
They’re not just your customer when they enter the store.Enable store associates to connect with their customers via email or text to drive store traffic, deepen loyalty, and increase sales.
Reach OutUse customer Insights to anticipate needs. Birthday? Anniversary? Time to replenish? Send personal messages to customers via text or email, invitations to store events, create appointments, share product ideas.
Share Products Buy LinksSend text messages or emails to customers with Buy Links for suggested products. The associate gets credit for the online sales they generate.
Assisted Selling
Deliver a personalized shopping experience with a 360 degree view of the customer with purchase history, wishlist, and recommendations.
A Trusted AdvisorMake product recommendations based on customer interests and past purchases. Scan items to view product details and availability for products in different sizes or variants.
Endless AislePrevent lost sales and expand the sales opportunity by searching for items available online and in nearby stores. Ship to Home or Ship to Store.
Create LooksInspire customers with personalized looks based on style trends, buying behavior, and preferences.
Fulfillment
Provide customers with superior service by putting BOPIS orders in the hands of store associates.
Faster, Better BOPISManage in-store fulfillment for BOPIS orders using the same application. Store associates on the floor are notified to pick orders so customers get their orders faster.
Increase AOVMost BOPIS customers buy additional items at pickup. Enable store associates to recommend complementary items to increase order size.
OUR CLIENTS, THEIR STORIESAs leaders in their respective industries, learn the stories behind their success.
"Great product with solid focus on UI for a retail associate."
- Jeff Rohr, CIO Helzberg Diamonds
"Concierge is the tool enabling us to get our strategic customer engagement initiatives across the finish line."
- Patrick Walsh, EVP Sales & Operations Talbots