Mad Mobile is seeking an Account Executive to join our growing sales team. The AE will be ultimately accountable for existing client relationships as well as the up-selling and cross-selling of our product.

A successful AE is highly technical, analytical and organized with the ability to be agile in an ever-changing environment. He/she will have the attention to detail and sense of urgency necessary to identify and correct customers issue and handle crisis situations in partnership with customer success team.

KEY RESPONSIBILITIES

  • Lead a portfolio of enterprise clients, with the expectation of increasing portfolio value significantly year over year
  • Strategic partner and visionary for clients, ensuring they receive maximum value from Mad Mobile’s platform and services
  • Continuing to improve the company’s retention rates by managing the renewal pipeline while systematically identifying potential areas for product or user expansion in our customer base
  • Developing, implementing, and monitoring key metrics and objectives across customer support, implementation, and account management, providing insight into customer growth and health
  • Communicate regularly with executives at client organizations (including travel for in-person meetings) to deepen relationships, lead strategic visioning sessions, and gather feedback to improve our offerings
  • Cultivate open pathways for communication between the Customer Success and Sales teams to ensure optimal transfer of knowledge and relationships
  • Work with the CEO and Sales team to identify and build systems to drive client referrals
  • Pioneer enterprise Customer Success processes and best practices, and transfer that knowledge efficiently to new team members
  • Ensures account management team are properly supported and without organizational barriers
  • Responsible for weekly updates to the executive team focused on financial health, strategic initiatives, and account performance

QUALIFICATIONS

  • 8+ years’ experience in high-touch account executive and/or sales in retail and/or technology sector
  • Experience partnering with cross-functional teams to enable the success of both teams regarding customer experience
  • Experience leveraging data insights to improve customer experience
  • Experience successfully setting KPIs, SLAs and metrics for customer engagement
  • Strong written, verbal and presentation skills
  • Self-driven and highly accountable for delivering extraordinary outcomes
  • Strong communicator
  • High organizational intelligence about how enterprise clients typically operate
  • Extremely sharp problem-solving skills
  • Thrives in metrics- and data-driven environments
  • Mobile web and app experience on smartphones and tablets a plus
  • Retail sales or management experience a plus

***Company-paid benefits – Health, Dental, and Vision & matching 401(k) Plan